The Inclusive Places Charter Mark is an award distributed by Liverpool City Council to organisations across the city’s hospitality and visitor economy sector. The charter has been adapted to measure the individual features of visitor attractions, hotels, and hospitality. Each version breaks down into three core groups, communication, physical and sensory access.

It is designed to help businesses across the hospitality and visitor economy sectors understand the requirements of deaf, disabled and neurodivergent individuals, by building equality into all elements of the experiences for guests and visitors.

The scheme shows the individual features of each location, focused around communication, physical and sensory access.

Objectives of the Inclusive Places Charter Mark:

1. Improve access to hospitality venues for all Liverpool citizens and visitors

2. Raise awareness of disabling barriers

3. Highlight and encourage disabling barriers training within visitor attractions and hospitality venues

4. Ensure new buildings and planned refurbishments have good access

Please download the relevant submission pack for your business (visitor attraction, hotel or hospitality) and complete the checklist with as much up-to-date information as possible.

Please submit completed forms and any questions to inclusiveplaces@liverpool.gov.uk. Your submission will be reviewed and if successful, you will be awarded with an official certificate and window display sticker indicating your commitment to the charter to the public, as well as a business page and digital award on the VisitLiverpool website.

Annual follow-ups will be carried out for all awarded businesses.