Help your visitor-facing staff achieve excellent customer service results with ‘Love Liverpool’ training

‘Love Liverpool’ is a half day highly interactive workshop that enables all visitor-facing staff to successfully answer the many questions that visitors may ask about Liverpool City Region.

Commissioned by Marketing Liverpool, the course is designed to provide your visitor economy staff with the confidence to professionally and confidently promote Liverpool and city region in a positive and pro-active way.

Why attend ‘Love Liverpool’?

• Improve and enhance Liverpool knowledge
and ‘must know’ information.
• Improve positive visitor interaction.
• Improve and ensure continuing destination awareness.
• Improve and enhance customer service skills thus ensuring repeat visitors.

Where and when can I attend ‘Love Liverpool’?

• Half-day workshop – 3 ½ hour session – am or pm.
• Workshops are held throughout the year at various Liverpool City Region venues.
• Fully comprehensive workbook/pack and relevant visitor information is included.
• Certificate on successful completion of the workshop.
• Fees are £45 Marketing Liverpool Partners– £65 Non Partners.

What to expect from the ‘Love Liverpool’ workshop:

• Customised training tailored to individual business and their visitors.
• Ideally suited training that can help provide a perfect induction programme.
• Maximum of 20 delegates per training session.
• Delivered at business premises.
• Training includes achieving excellent customer service, up-selling and expert handling of complaints.

How you can attend ‘Love Liverpool’:

Contact Katy Moussaada Training to book places on ‘Love Liverpool’ or if you require further information email: enquiries@tourismtraining.co.uk or telephone: +44(0)7976905173