Introducing Lisa… Our New Client Services Manager

This week, Marketing Liverpool welcomed its newest member of the team – Lisa Owen, our new Client Services Manager.

As the team are all working from home due to the current Coronavirus outbreak, Lisa’s first day was not as you’d expect. We asked Lisa to put together a ‘Work From Home’ diary to explain what it’s been like so far. Have a read…

About Lisa

I have a passion for business tourism, I’ve been in the meetings industry for some time, with previous roles held at Staffordshire & Stoke-on-Trent, Chester & Cheshire and Manchester Convention Bureau and more recently an international lead generation organisation. I am really excited to join the Marketing Liverpool team and look forward to using my skills and experience to support in developing and delivering exceptional client relationships and new business. I’m married and have two boys aged 6 and almost 2 years. I love to travel, go on bike rides, cook and eat tasty meals and enjoy spending time with family and friends.

My role is to develop and manage relationships with key business tourism clients for Marketing Liverpool with a focus on enquiries for accommodation and conferences/ events within the convention bureau. Working alongside my Liverpool Convention Bureau colleagues Jenny, Suzanne, Jane and Rachael, we have scheduled daily Zoom catch up calls to ensure that all activity, communication and tasks are being progressed and on track.

Work From Home Diary


Wake up (no need for an alarm with a wide awake almost 2 year old toddler!) and time to get the family ready for breakfast and dressed for the day. Although no-one is leaving the house, getting changed into day clothes as if we were gets us all set for the day. Some planning at the weekend also meant that the ‘home school’ was up and running for our 6 year old boy, a combination of learning resources supplied by the school and some fun outdoor play while the weather is nice.


First things first, this wasn’t going to be like any other first day at work I have ever experienced in my career so far, it was very surreal getting set up in my home office. Having had a call with Jenny and the IT team last week, I was all set with logins to access the remote working system first thing and with no glitches!


My colleague Rachael provided me with my login for Simpleview, Marketing Liverpool’s CRM system and I set about downloading webinars and ‘how to’ videos to watch throughout the day so to get familiar with the system and understand how to use it. Also, I reviewed Passkey Groupmax, which is the accommodation booking system for the bureaus’ event accommodation. All of the applications used by the bureau are cloud based so accessible anywhere, making my access and learning so much easier.


Being brand new to the Marketing Liverpool team, my virtual welcome consisted of a full team Zoom call. It was fantastic to e-meet everyone and understand the current priorities and tasks assigned to us all. They all made me feel very welcome and I am excited to be part of such a great team!


I accessed a selection of tools and applications including Google Drive, WhatsApp and Marketing Liverpool group emails so to stay connected and keep updated with activity. Also, I took time to further develop my knowledge of the partner venues and suppliers available by checking out the brand new ‘Super Event Planners Guide 2020/21′ available on Liverpool Convention Bureau’s website. I was most impressed with what’s on offer, take a look for yourself by clicking here.


A break for lunch (cheese and tomato toastie) and some cuddles with my boys who are absolutely loving having me at home, and I must admit it’s nice to be at home to be able to be close to them during this most unusual time. Kids are very resilient but I can’t help but worry how everything must be so confusing for them right now, no school, no friends to meet and no play outside the house. We have a little run and kick a ball around the garden, scoring lots of goals, the fresh air and exercise are great ways to make you feel good and improve mindfulness.


Back to it with an afternoon cup of coffee and a biscuit, okay it was actually 3! Snacks are a must when working from home, however the hard part is knowing when to stop when you’re in an office all alone and no-one to share them with! For the rest of the afternoon I go through emails and introductions to learn more about the projects and accounts I will be working on.


Liverpool Convention Bureau Team Zoom call! Time to check in and talk through what we’ve been doing today and what we need to prioritise and focus on in the coming days and weeks. It’s lovely to catch up face to face, albeit virtually. To keep in touch with what the team are doing make sure you follow us on Twitter @MeetLiverpool.

We’re sure you’ll be hearing from and seeing a lot more of Lisa in the coming weeks, once things are back to normal!